CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
#CALLCENTER JOBS FULL#
The Company offers a full range of medical, dental, and vision benefits. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday.Įxperienced in a social, psychological, or human service field providing client support.ġ-2 years’ experience in call center environment or Behavioral Health experience.īachelor of Arts or Bachelor of Science Degree preferred. Holiday Requirement: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off.
Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements. Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures. Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.Ĭompliance with Policies and Regulatory Standards. Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.Īssists team members with printing and fulfillment needs related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials. Utilizes relevant Aetna databases to research and identify validated, appropriate member resources. Schedules appointment for members with counselors.Īssists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc.Ĭommunicates effectively with all internal stakeholders. Receive calls transferred from counselors and provides immediate member assistance.
Performs appropriate research in internal databases and online to identify potential providers and resources.Įnters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. Recognizes crisis situations and evaluates for needed action to minimize risk.
#CALLCENTER JOBS PROFESSIONAL#
Responsible for supporting the provision and use of Worklife employee assistance and management consultant resources.ĭetermines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner.Īssesses client’s needs researches and articulately communicates information regarding pertinent EAP/Worklife services and resources. Shift: Sunday - Thursday, 10:00AM-6:30pm EST We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Our Heart At Work Behaviors™ support this purpose. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health.
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